Beyond Health Services

NDIS Catheter Care

Regain your confidence and comfort with our specialised clinical care, available across Australia. Beyond Health Services provides professional, compassionate catheter management by qualified nurses and support workers, tailored to your NDIS plan and personal needs.
Illustrative photograph of NDIS Catheter Care

What is NDIS Catheter Care?

NDIS Catheter Care is a funded support for participants who require assistance with the management and maintenance of a urinary catheter. This is not a standard personal care task; it is a clinical procedure that requires specific skills to prevent infections and ensure your comfort and health. Under your NDIS plan, this service falls under "Assistance with Daily Life" or "Improved Health and Wellbeing" and can be provided by a qualified nurse or a highly-trained disability support worker. We handle all aspects, from routine cleaning and bag emptying to sterile catheter changes and complication monitoring, all within your own home.

Sterile Catheter Changes

Hygiene & Site Care

Bag Emptying & Management

Infection Prevention

Tube & Line Care

Supply Management

Education & Training

Complication Monitoring

Benefits of Our Specialist Catheter Care

Reduced Risk of Infection

Our strict aseptic techniques and sterile procedures significantly lower the risk of Urinary Tract Infections (UTIs), a common and serious complication, protecting your long-term health.

Dignity and Comfort Preserved

We understand the personal nature of this care. Our approach is always respectful and discreet, allowing you to maintain your dignity in the familiar, private environment of your home.

Expert Care by Qualified Staff

Your care is delivered by an NDIS-registered nurse or a support worker specifically trained and competent in catheter management, ensuring the highest standard of clinical practice.

Proactive Complication Management

We don't just perform tasks; we monitor for early warning signs like blockages, leaks, or skin irritation, taking proactive steps to prevent emergencies and hospitalisations.

Empowerment and Independence

ReWe educate you and your family on catheter care basics, helping you understand the process and feel more in control of your health, fostering greater independence.

Find support in your area

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Is catheter care covered by the NDIS?

Yes, if it is a support you need due to your disability. Catheter care is typically funded under the Core Supports - Assistance with Daily Life budget in your NDIS plan. It is considered a "reasonable and necessary" support to help you manage your personal hygiene and maintain your health.

Who can provide NDIS catheter care? A nurse or a support worker?

This depends on the complexity of the task. ARegistered or Enrolled Nursemust perform sterile catheter changes. For routine daily care like emptying the drainage bag, cleaning the catheter site, and general hygiene, aqualified Disability Support Workerwho has received specific, competent training in catheter management can provide the support. Beyond Health Services provides both levels of care.

What training do your support workers have for catheter care?

Our support workers undergo rigorous, hands-on training beyond their core qualifications (Certificate III/IV). This includes specific modules on infection control, aseptic techniques, catheter bag management, and recognising signs of complications. They are only signed off to perform these tasks once they are assessed as fully competent by our clinical lead.

What happens if there is a problem with my catheter, like a blockage or leak?

Our staff are trained to recognise these issues immediately. We will follow an emergency protocol which includes:

  1. Taking immediate steps to ensure your comfort and safety.
  2. Contacting our on-call clinical nurse for advice.
  3. If necessary, we will assist in contacting your doctor or arranging urgent medical care. We document everything and communicate with your healthcare team.
Do I need to supply the catheter equipment myself?

The NDIS can fund the cost of the catheters and consumables (bags, straps, sterile gloves) under theConsumablesbudget in your Core Supports. We can help you manage these supplies, including advising on what to order and how to store them, but the procurement is typically managed by you or your plan manager

How do you ensure the care is sterile and prevents infections?

We adhere to strict clinical protocols for every procedure. This includes using single-use sterile equipment, performing comprehensive hand hygiene, wearing appropriate personal protective equipment (PPE), and maintaining a clean and organised work area. Our staff receive ongoing training and audits to ensure these standards are never compromised.



Can you help me if I need catheter care while I'm out in the community?

Absolutely. Our support can extend to community access. A support worker can assist you with managing your catheter bag discreetly while you are out, including emptying it in a public restroom facility using a clean technique, ensuring you can participate in social activities with confidence.


How do I book a service, and what information do you need?

Simply click "Book Your Catheter Care Assessment" or call us directly. We will need a copy of your NDIS plan and details from your GP or urologist regarding the type of catheter and the specific care requirements. This allows us to perform a thorough clinical risk assessment and match you with the most appropriate clinician from the start.

What Our Clients Value Most

Flexible Care Options

Book personalised care solutions starting from as little as one hour.

No Hidden Fees

Only pay for the care you receive, no management fees or surprise charges.

Clear and Honest Pricing

Know exactly what you'll pay before booking, ensuring transparency and peace of mind.

Experienced Care Professionals

Trust our dedicated team of experts with the experience to support your loved one's well-being

Immediate Care Availability

Access urgent care support when needed, ensuring your family always has reliable assistance.

Tailored Care Plans

Collaborate with our Care Advisors to create a customised care plan that perfectly aligns with your unique needs

Budget Planning

Easily manage your budget with tools designed to help you plan and allocate funds effectively.

Booking System

User friendly booking experience that makes scheduling care straight forward and efficient.

Let Your Budget Take You Further Than Ever Before

Transparent Pricing for Peace of Mind
We believe in clear and honest pricing. With Beyond Health Services, you’ll always know the cost upfront. Our prices are displayed for every booking, giving you the confidence to make informed choices.

Affordable Rates That Maximise Your Budget
We work hard to ensure your budget stretches further. Our competitive rates and worker flexibility mean you receive top-tier support without compromising on cost, allowing you to allocate resources effectively.

Online Budgeting Tool for Full Control
Manage your funding with ease using our intuitive online budgeting tool. This powerful feature empowers you to track your expenses in real time and plan your care, ensuring your budget is always managed efficiently.

In their words

What Families Have to Say

"My support worker, Sarah, has been an absolute lifesaver. She helps with my daily routine, from meal prep to getting to appointments on time, and even takes me on short walks to the park. Sarah is patient and really listens to what I need. I’m so grateful for the support she provides – I feel more confident knowing she’s there."
Emily T, Brunswick, Melbourne
"We hired a gardener from Beyond Health Services, and Jason has completely transformed our backyard. He removed the weeds, trimmed the hedges, and even installed a vegetable garden that my wife and I have been enjoying. The space looks so much better, and we couldn’t be happier with his attention to detail."
Jason M, St Albans, Melbourne
"The cleaning service from Beyond continues to impress us. Every corner of our home gets attention – they even scrubbed out stains from the carpets that we thought would never come out. I always look forward to coming home to a fresh, spotless house after their visit. Their reliability is what sets them apart."
Sophia R, Sunshine West, Melbourne
"I’m so grateful for Liam, the driver who takes my father to his medical appointments. Liam is always on time, helps my dad in and out of the car, and even waits with him at the doctor’s office. It’s reassuring to know my dad is in such capable hands when I can’t be there myself."
Adam G, Windsor, Melbourne
"These guys sent over a fantastic speech therapist to help my son with his communication challenges. Kate was incredibly patient, using fun and interactive techniques to get him to open up. In just a few weeks, we’ve seen a noticeable improvement in his speech, and he’s more confident in expressing himself. We’re so thankful for Kate’s expertise and warmth."
Sarah W, Werribee, Melbourne

More experiences, at your own pace.

Your Safety is Our Priority

Thorough Background Checks

We ensure that every care and support worker undergoes comprehensive background checks, including police verification, NDIS worker screening, and Working with Children Checks (WWCC). Your safety is non-negotiable, and we take every measure to guarantee the integrity of our team.

Online Safety and Privacy

we prioritise the safety and security of your personal information. Our advanced online systems are designed with comprehensive data protection measures, ensuring that your sensitive details remain confidential and secure. We implement state-of-the-art encryption protocols, secure authentication processes, and strict access controls to safeguard all client data.

Personalised Safety Plan

We understand that every individual has unique needs. That’s why we create a personalised safety plan for each client, tailored to address specific requirements and preferences. This proactive approach ensures a safe and supportive environment for everyone.

Comprehensive Insurance Coverage

To provide you with peace of mind, we have secured Public Liability and Accident Insurance for all our care and support workers. This means you can confidently engage our professionals, knowing that both you and our workers are protected.

Your next steps

Getting started, together

  1. Step 1

    Reach Out to Us

    Connect with our Care Team by Email, phone, filling out our contact request form, or signing up online. Our friendly advisors are here to guide you through our range of services and help you get started.

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  2. Step 2

    Create a Personalised Care Plan Together

    We’ll work with you to build a Care Plan tailored to your loved one’s health status, care needs, and unique preferences.

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  3. Step 3

    Access All Services with Ease

    From personalised in home support to specialist care, we connect you with trusted professionals. Stay informed with detailed updates after each visit, accessible right on our app.

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Get in Touch Directly

Reach out to our dedicated team for personalissd assistance. Whether you have questions or need guidance, we're here to help. Call us at 0489 996 178 or email us. Your support journey starts with a conversation!

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