What is Interpreting and Translation?

Interpreting and translation services are vital for facilitating effective communication between individuals who speak different languages. Our services cater to people with disabilities, ensuring that language barriers do not limit access to support, care, or participation in the community. Whether it's face-to-face interpreting, document translation, or virtual assistance, our skilled linguists provide accurate and culturally sensitive services tailored to individual needs.

Face-to-Face Interpreting

Video/Remote Interpreting Services

Document Translation

Medical and Health Appointments

Community Event Support

NDIS Plan Meetings

Educational Assistance

Social Interaction Support

Legal and Advocacy Interpreting

Phone Call Interpreting

Workplace Assistance

Email and Correspondence Translation

Benefits of Interpreting and Translation Services

  • Improved Communication

    Facilitates clear, effective interactions in any language

  • Access to Essential Services

    Ensures participants can fully engage in medical, legal, and community support without language barriers.

  • Enhanced Comfort

    Helps participants feel understood and valued, contributing to a sense of inclusion.

  • Professional Expertise

    Skilled interpreters and translators ensure accuracy and reliability.

  • Ease of Access

    Offers both in-person and virtual options to accommodate various preferences.

  • Empowerment and Confidence

    Boosts participants’ ability to advocate for themselves and participate actively.

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Yes, the NDIS funds interpreting and translation services if they are required for you to access and use your NDIS supports. This can include spoken language interpreters, Auslan interpreters, or written translation of documents, especially during planning meetings, therapy sessions, and other funded supports.

You may be eligible if you have difficulty understanding or communicating in English due to a language background or hearing impairment, and this impacts your ability to engage with NDIS-funded supports. Eligibility is assessed during planning, and supports must be considered reasonable and necessary.

Yes, interpreting services must be arranged through NDIS-registered interpreting and translation providers, typically coordinated by the National Interpreting and Communication Services (NICSS) or through agencies listed by the NDIA. Your Support Coordinator or Local Area Coordinator can help organise this.


Yes, if you use Auslan (Australian Sign Language) to communicate, the NDIS can fund Auslan interpreters for your planning meetings, therapy sessions, education, employment support, and other NDIS-funded activities. Auslan training for your family may also be included in some cases.


Yes, the NDIS may fund the translation of key written documents, such as therapy reports, service agreements, and care plans, into your preferred language if it's essential to help you understand your supports and make informed decisions.


Yes, it’s best to discuss your need for interpreters or translation at your planning meeting or plan review. The NDIA will consider whether the support is reasonable and necessary and ensure the right funding is included under the "Capacity Building – Support Coordination" or "Improved Daily Living" budgets.


If your plan includes interpreting services, your Support Coordinator, Local Area Coordinator (LAC), or service provider can help book a qualified interpreter through approved providers such as NICSS or local interpreting agencies registered with the NDIS.

If you require an interpreter but this support wasn’t included in your current plan, you can contact the NDIS or your Local Area Coordinator to discuss your needs. You may be able to request a plan reassessment or access interpreting support through government-funded services like TIS (Translating and Interpreting Service) for some situations.

What Our Clients Value Most

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Only pay for the care you receive, no management fees or surprise charges.

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Know exactly what you'll pay before booking, ensuring transparency and peace of mind.

Experienced Care Professionals

Trust our dedicated team of experts with the experience to support your loved one's well-being

Immediate Care Availability

Access urgent care support when needed, ensuring your family always has reliable assistance.

Tailored Care Plans

Collaborate with our Care Advisors to create a customized care plan that perfectly aligns with your unique needs

Budget Planning

Easily manage your budget with tools designed to help you plan and allocate funds effectively.

Booking System

User friendly booking experience that makes scheduling care straight forward and efficient.

Let Your Budget Take You Further Than Ever Before

Transparent Pricing for Peace of Mind
We believe in clear and honest pricing. With Beyond Health Services, you’ll always know the cost upfront. Our prices are displayed for every booking, giving you the confidence to make informed choices.

Affordable Rates That Maximize Your Budget
We work hard to ensure your budget stretches further. Our competitive rates and worker flexibility mean you receive top-tier support without compromising on cost, allowing you to allocate resources effectively.

Online Budgeting Tool for Full Control
Manage your funding with ease using our intuitive online budgeting tool. This powerful feature empowers you to track your expenses in real time and plan your care, ensuring your budget is always managed efficiently.

What Families Have to Say

Group 5

"My support worker, Sarah, has been an absolute lifesaver. She helps with my daily routine, from meal prep to getting to appointments on time, and even takes me on short walks to the park. Sarah is patient and really listens to what I need. I’m so grateful for the support she provides – I feel more confident knowing she’s there."

– Emily T, Brunswick, Melbourne

Group 5

"We hired a gardener from Beyond Health Services, and Jason has completely transformed our backyard. He removed the weeds, trimmed the hedges, and even installed a vegetable garden that my wife and I have been enjoying. The space looks so much better, and we couldn’t be happier with his attention to detail."

– Jason M, St Albans, Melbourne

Group 5

"The cleaning service from Beyond continues to impress us. Every corner of our home gets attention – they even scrubbed out stains from the carpets that we thought would never come out. I always look forward to coming home to a fresh, spotless house after their visit. Their reliability is what sets them apart."

– Sophia R, Sunshine West, Melbourne

Group 5

"I’m so grateful for Liam, the driver who takes my father to his medical appointments. Liam is always on time, helps my dad in and out of the car, and even waits with him at the doctor’s office. It’s reassuring to know my dad is in such capable hands when I can’t be there myself."

– Adam G, Windsor, Melbourne

Group 5

"These guys sent over a fantastic speech therapist to help my son with his communication challenges. Kate was incredibly patient, using fun and interactive techniques to get him to open up. In just a few weeks, we’ve seen a noticeable improvement in his speech, and he’s more confident in expressing himself. We’re so thankful for Kate’s expertise and warmth."

– Sarah W, Werribee, Melbourne

Your Safety is Our Priority

  • Thorough Background Checks

    We ensure that every care and support worker undergoes comprehensive background checks, including police verification, NDIS worker screening, and Working with Children Checks (WWCC). Your safety is non-negotiable, and we take every measure to guarantee the integrity of our team.

  • Online Safety and Privacy

    we prioritize the safety and security of your personal information. Our advanced online systems are designed with comprehensive data protection measures, ensuring that your sensitive details remain confidential and secure. We implement state-of-the-art encryption protocols, secure authentication processes, and strict access controls to safeguard all client data.

  • Personalised Safety Plan

    We understand that every individual has unique needs. That’s why we create a personalized safety plan for each client, tailored to address specific requirements and preferences. This proactive approach ensures a safe and supportive environment for everyone.

  • Comprehensive Insurance Coverage

    To provide you with peace of mind, we have secured Public Liability and Accident Insurance for all our care and support workers. This means you can confidently engage our professionals, knowing that both you and our workers are protected.

How it Works

Step 1

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Step 2

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We’ll work with you to build a Care Plan tailored to your loved one’s health status, care needs, and unique preferences.

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