Understanding the NDIS
How to Request NDIS Funding for Assistive Technology
Getting assistive technology funded starts with the participant’s functional need and the plan—not with choosing a product. The pathway depends on the item, its cost and the funding already included.
1. Describe the task and check the plan
Start by describing what the participant wants to do and the disability-related barrier. Include where the activity takes place, what assistance or equipment is already used, and how the proposed AT could improve function, independence or safety.
Check the plan for the relevant AT or consumables funding, stated supports and available balance. If no funding is included or the plan does not clearly allow the item, contact the my NDIS contact before purchase and ask what information is needed to request funding.
Identify whether the item is a replacement, an upgrade, a trial or a new need. Explain what changed and why current equipment is not suitable.
2. Identify the cost level and current rules
Current guidance describes low-cost AT as under $1,500, mid-cost as $1,500 to $15,000 and high-cost as over $15,000. Check the current guide in case thresholds or requirements have changed.
Low-cost AT may be claimed from Core consumables if the plan has enough available funding and the item is an NDIS support. Mid-cost AT generally requires advice from an AT advisor. High-cost AT requires an assessment from an AT assessor and a quote. The required evidence and approval process differ.
Cost is only one part of the decision. The item still needs to relate to disability support needs, fit the plan and meet current NDIS funding criteria.
3. Get the right advice, assessment and quotes
Ask the AT advisor or assessor to connect the recommendation to the participant’s functional needs, preferences and intended outcomes. The report should explain why the item is appropriate, what alternatives were considered, any risks, training needs and ongoing costs.
For high-cost items, the quote should identify the model, specifications, delivery, setup, training, warranty and any ongoing service costs. Compare options that meet the participant’s needs rather than relying on a single brand or provider recommendation.
If you need a trial, follow current NDIA trial guidance. Higher-cost trials may require an assessment and quote before approval. Record how the item performed in the setting where it will be used.
4. Trial and seek approval when required
When a trial is appropriate, involve the participant and relevant support people. Check comfort, fit, access, ease of use, safety, reliability and whether the participant wants to continue using the device. A trial can identify adjustments before a large purchase.
Upload or send assessment documents and quotes through the channel the NDIA specifies. For high-cost AT, wait for NDIA approval before purchase. For other cost levels, follow the specific current buying guide; funding in a budget does not remove the requirement to meet plan and claim rules.
Keep the NDIA’s written decision and any conditions. If approval is refused or the amount differs from the quote, read the reasons and ask whether a review or clarification is available.
5. Buy, claim and keep records
Once the applicable steps are complete, purchase from a provider that can supply and support the item. Confirm delivery, setup, training, maintenance, repair and replacement arrangements. Keep the itemised receipt or invoice, assessment, quote, approval and trial notes.
Make the claim using the process for your management type and ensure the invoice matches the item purchased and the approved support. If self-managed, keep records and claim only for NDIS supports. If plan-managed or NDIA-managed, use the provider and claiming rules that apply to the plan.
Frequently asked questions
Do I need a quote for every AT item?
Requirements depend on the cost and item. High-cost AT requires an assessment and quote; mid-cost items generally require advisor evidence. Follow the current NDIA buying guide.
Can I buy high-cost AT and claim later?
No. Current NDIA guidance requires approval before purchasing high-cost AT.
Does an AT assessor decide whether NDIS funds the item?
No. The assessor provides evidence and recommendations. The NDIA makes funding decisions.
Official sources and further reading
- NDIS guide to assistive technology
- How to buy mid- or high-cost AT
- How to buy low-cost AT
- How to trial AT
A practical next step
Before spending, confirm the plan category, cost level, required evidence, trial rules and approval status with the NDIA or plan manager. Keep copies of the plan, evidence, invoices and written responses so the participant can check what has been agreed and what happens next.
